VISATurning C-suite travel stories into a narrative about the impact of global payments
Client: Visa (via SkiftX)
Industry: Financial Services, Travel
Services: Concept Development, Content Strategy, Video Production, Interactive Development
Role: Concept Creator & Creative Lead
The Brief
Visa wanted to position itself as more than a payment processor — as the company powering meaningful economic connections between travelers and local business owners in emerging destinations. They needed a narrative that would resonate with the travel industry and humanize a fintech brand.
The Approach
I created "How I Spend Abroad," an 11-part video series that asked C-suite travel executives — from Carnival's CEO to Airbnb's Head of Hotels to TripAdvisor's President — to recount their most memorable purchase while traveling internationally. The concept was deliberately personal: no corporate talking points, just first-hand stories of human connection shared over an appreciation of culture, craft, and commerce. Each video was built around a single purchase — a hand-carved ceramic jaguar in Mexico, samurai swordsmanship lessons in Japan — and tied back to the larger argument that simple transactions can be a force for good. The series lived on a custom microsite with an editorial framework connecting the personal stories to Visa's cross-border payments narrative.
The Outcome
The series gave Visa a distinctive voice in an industry where fintech brands typically default to data-driven messaging. By letting industry leaders tell their own stories, the campaign created an authentic connection between Visa's business and the human side of global travel — positioning the brand at the intersection of commerce and culture rather than just infrastructure.
“Travel fundamentally brings people together. It's all about the human spirit.”
— Arnold Donald
CEO, Carnival Corporation
Selection of videos from the series. See them all here.
Arnold Donald
CEO, Carnival Corporation
“I genuinely believe that tourism is a force for good.”
— Carla Campos
Executive Director, Puerto Rico Tourism Company